airport inn hotel, 2333 w north temple, salt lake city, ut 84116

Even when you’re at the front desk looking the staff in the face to say «i only need one of these», they still claim they have to hold the other room and charge me for it. Instead, the hotel staff claimed they cant refund because they are required to hold the duplicate reservation all night even if they know you dont need it.

They pull up the duplicates and the used reservation, confirm they are duplicates and authorize a refund. At most hotels, if this issue happens, you call the booking provider who calls the hotel.

If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Go with a larger chain hotel instead A room was booked here through a third party and there was an issue with my reservation (had a duplicate processed in error). BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period.

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Airport inn hotel, 2333 w north temple, salt lake city, ut 84116